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GAB HEALTH INSURANCE COMPANY LTD

CLIENT SATISFACTION & NET PROMOTER SCORE SURVEY
Your Experience Matters

Thank you for choosing GAB Health. We are committed to continuously improving the quality, responsiveness and value of our services. This short survey should take approximately 2 minutes to complete. Your feedback will help us identify what we are doing well and where we can improve.

Consent

I consent to GAB Health Insurance Company LTD using my responses to understand my experience, identify areas for improvement, and improve our service delivery.

A. OVERALL SATISFACTION

1. Overall, how satisfied are you with your experience with GAB Health?

B. SERVICE EXPERIENCE

2. How would you rate GAB Health on the following aspects of your experience?

	Excellent	Good	Fair	Poor	Very Poor
i. Responsiveness to enquiries and requests
ii. Claims and refund experience
iii. Ease of accessing healthcare services
iv. Clarity of benefits and exclusions
v. Quality of client service and support
vii. Digital services and tools

C. HEALTHCARE PROVIDER EXPERIENCE

3. How would you rate your service experience with GAB Health's network of healthcare providers?

4. Which healthcare provider gave you the WORST experience?

5. Which healthcare provider gave you the BEST experience?

D. NET PROMOTER SCORE

6. On a scale of 0–10, how likely are you to recommend GAB Health to another organisation, colleague or business contact?

E. IMPROVEMENT OPPORTUNITY

7. What is the one thing GAB Health could do to improve your experience?
Please provide a brief response.

Thank You
Thank you for taking the time to share your feedback.
Your input is valuable in helping us strengthen our service delivery and continuously improve your experience.